Terms and Conditions

Effective Date: AUG 26
Last Updated: AUG26

Welcome to SHREE SAI BABA PHOOL GHAR. These Terms and Conditions ("Terms") govern your use of our website and the purchase of flower products, including bouquets, garlands, floral ornaments, gifts, and related items ("Products"). By accessing our website or placing an order, you agree to these Terms.

1. Acceptance of Terms

By using this website, you confirm that:

You are at least 18 years of age or using the website under parental or guardian supervision.
You agree to comply with these Terms and all applicable laws.
If you do not agree with these Terms, please do not use our website.

2. Products

We offer fresh floral products including but not limited to:

Flower Bouquets
Garlands
Floral Ornaments
Wedding Flowers
Festival Flowers
Event Decorations
Gift Hampers (where applicable)
Customized Floral Arrangements

Since flowers are natural products, slight variations may occur in:

Color
Size
Bloom stage
Packaging
Arrangement style

Product images are for reference only.

3. Pricing

All prices are displayed in applicable currency and include applicable taxes unless stated otherwise.
Delivery charges, if applicable, will be displayed during checkout.
Prices may change without prior notice.

4. Order Acceptance

Your order is considered confirmed only after:

Successful payment (for prepaid orders), or
Order confirmation by our team (for Cash on Delivery, if available).

We reserve the right to:

Cancel any order
Limit quantities
Refuse service to any customer

5. Customized Orders

Customized bouquets, garlands, and floral decorations are made according to customer specifications.

Once production begins:

Cancellation may not be possible.
Changes may not be accepted.

Please review customization details carefully before placing your order.

6. Delivery Policy

We aim to deliver products on the selected date and time.

However, delays may occur due to:

Weather conditions
Traffic
Natural disasters
Government restrictions
Festival rush
Unforeseen circumstances

Delivery timings are estimated and cannot be guaranteed.

The customer must provide:

Correct delivery address
Recipient's phone number
Any special delivery instructions

Incorrect information may result in failed delivery.

7. Freshness Guarantee

We take utmost care in preparing fresh flower arrangements.

Flowers are perishable products.

Customers are requested to inspect the order immediately upon delivery.

Complaints regarding freshness must be reported within 2 hours of delivery with clear photographs.

8. Cancellation Policy

Orders may be cancelled:

Before preparation begins.
Subject to approval.

Customized, same-day delivery, or festival orders may not be cancelled.

If cancellation is approved, refunds will be processed according to our Refund Policy.

9. Return & Refund Policy

Due to the perishable nature of flowers:

We generally do not accept returns.

Refunds or replacements may be provided only if:

Wrong product delivered
Damaged product received
Missing items
Product significantly different from the confirmed order

Evidence such as photographs may be required.

Refunds are processed to the original payment method within 5–10 business days, subject to payment provider timelines.

10. Substitution Policy

Sometimes certain flowers may become unavailable due to seasonal or market conditions.

In such cases, we reserve the right to substitute flowers with similar flowers of equal or greater value while maintaining the overall design and appearance.

11. Payment

We accept payments through secure payment gateways.

Accepted payment methods may include:

Credit Cards
Debit Cards
UPI
Net Banking
Wallets
Cash on Delivery (where available)

We do not store your payment card information.

12. Customer Responsibilities

Customers agree to:

Provide accurate information.
Make timely payments.
Not misuse the website.
Not place fraudulent orders.
Respect our staff and delivery personnel.

13. Intellectual Property

All website content including:

Images
Logos
Designs
Product descriptions
Graphics
Text

is the property of [Your Store Name] and may not be copied, reproduced, or distributed without written permission.

14. Limitation of Liability

To the maximum extent permitted by law, [Your Store Name] shall not be liable for:

Delayed deliveries caused by circumstances beyond our control
Indirect or consequential damages
Allergic reactions to flowers or plants
Losses resulting from incorrect delivery information provided by customers

Our maximum liability shall not exceed the amount paid for the order.

15. Force Majeure

We shall not be responsible for failure or delay in performance caused by events beyond our reasonable control, including:

Floods
Earthquakes
Fire
Pandemic
Government restrictions
Strikes
Transportation disruptions

16. User Accounts

If you create an account, you are responsible for:

Maintaining account confidentiality
Protecting your password
All activities occurring under your account

Notify us immediately if you suspect unauthorized access.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

18. Promotional Offers

Promotional offers, coupons, and discounts:

Cannot be combined unless stated.
May have expiry dates.
May be withdrawn without notice.
Are subject to eligibility conditions.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in [Your City, State].

20. Changes to Terms

We reserve the right to modify these Terms at any time.

Updated Terms will be posted on this website with the revised effective date.

Continued use of the website after changes constitutes acceptance of the updated Terms.

21. Contact Information

For questions regarding these Terms, please contact:

SHREE SAI BABA PHOOL GHAR
Email: sankalp123494@gmail.com
Phone: 9825395020 , 9687609520, 7359285723
Business Hours: 9:00am-9:00pm