Return & Refund Policy

Thank you for shopping with us. We take great care in preparing and delivering fresh flowers and floral arrangements.

Fresh Flower Products

Because flowers are perishable, we do not accept returns once an order has been delivered.

Damaged or Incorrect Orders

If you receive flowers that are damaged, wilted upon arrival, or if you receive the wrong product, please contact us within 24 hours of delivery. Please include:

Your order number

A description of the issue

Clear photos of the product

After reviewing your request, we may offer one of the following:

A replacement of the product

A partial refund

A full refund, depending on the situation

Order Cancellations

Orders may be canceled for a full refund if cancellation is requested before the flowers are prepared or dispatched.

Once an order has been prepared or is out for delivery, cancellations are not eligible for a refund.

Delivery Issues

Please ensure the delivery address and recipient details are accurate. We are not responsible for failed deliveries due to incorrect or incomplete information provided by the customer.

For any questions or refund requests, please contact our customer support with your order details. We will respond as quickly as possible and work to resolve your concern.